How it works
From your first message to your final follow-up
No stage of this is left to chance, and no stage of it costs the patient anything. Here is exactly what happens, in order.
The journey at a glance
Watch the whole route, one clear step at a time
Select any stage to see what happens. The route advances automatically and can be paused whenever you want to read.
Step 1 of 7
Send us the reports
Call or WhatsApp us with the diagnosis, prescriptions, test results and imaging. A photo of each document is enough to begin.
No cost, no obligation. Everything you share stays confidential.
Every step in detail
Nothing hidden between one stage and the next
The visual route above gives you the shape of the journey. Here is the full explanation of what happens at each stage, including the one arrival formality a patient must complete.
- 01
Send us the reports
Call or WhatsApp us with the diagnosis, prescriptions, test results and imaging. A photo of each document is enough to begin.
No cost, no obligation. Everything you share stays confidential.
- 02
Get an opinion and an estimate
We present the case to the right specialist in India and come back with a written medical opinion plus an estimated cost and length of stay.
Usually within 48 hours of receiving complete reports.
- 03
Decide with your family
We walk you through the plan in Bangla, answer questions, and arrange a video call with the consultant if you want to hear it first-hand.
Second opinions from another hospital can be arranged on request.
- 04
Visa letter and appointment
The hospital issues an invitation letter for the patient and attendants. We guide the medical visa application and lock the appointment date.
Attendant visas are arranged alongside the patient's.
- 05
Travel and arrival
Airport pickup, accommodation near the hospital, a local SIM and a Bangla-speaking coordinator waiting for you when you land.
Forex, food and transport guidance included.
Police registration within 24 hours of landing
Indian authorities require patients arriving from Bangladesh on a medical visa to register with the nearest police station or Police Commissioner's office within 24 hours of arrival — the hospitals state this on their own international patient pages. It is a short, routine formality: our coordinator takes you there with your passport, visa and hospital papers, and stays until it is done.
- 06
Treatment and daily updates
Our coordinator stays with the family through consultations, admission, surgery and billing — with daily updates to relatives back home.
We help you read and question every bill.
- 07
Return home and follow up
Discharge summary explained, medicines arranged, and follow-up teleconsultations with the treating doctor scheduled from Bangladesh.
Follow-up support continues for as long as the treatment plan requires.
Hospital by hospital
What the hospital does, and where they differ
Everything above is what we do, and it does not change with the hospital. What the hospital itself provides does change, a great deal, and the differences are not decoration — they are the difference between an interpreter in the consulting room and none. Each hospital's page sets its own provision out in full, under the same six headings, with the gaps left visible. This is the short version.
Only one hospital here says it has Bengali interpreters
HCG states it keeps Bengali, Arabic and French interpreters for the length of treatment — the only hospital here with Bangla speakers of its own. Rela publishes its international patients page in Bengali, which is a translated edition rather than a person. KIMS names six languages and Bangla is not one. Manipal, Fortis, Apollo Greams Road and Apollo Proton say they have interpreters and name no languages at all — Apollo Proton adds that interpreters are on special request and subject to availability. Which is why our coordinator is in the room at every one of them, and why we would rather tell you this than print a row of identical ticks.
Most state an airport transfer. Read the caveats closely
HCG's is free and stated at every centre that receives international patients. Apollo Proton publishes a complimentary airport transfer to its Tharamani campus. Apollo Greams Road's own page says airport pick-up is available at select centres and does not name them, and Greams Road is not among the ones named. Rela publishes nothing about the airport at all. Ours is not conditional: our coordinator meets the flight wherever you are going.
Every hospital here does the invitation letter. They do it differently
Apollo Greams Road is the only one to publish a turnaround, at 24 to 48 hours from confirmation. Fortis is the only one that says it sends the visa requisition to the Indian mission itself rather than handing it back to the family. HCG is the only one that describes helping with the FRRO registration papers you will need after you land. Apollo Proton and the rest state that the desk handles the medical visa invitation letter, without saying more.
On insurance, assume you are paying yourself
This is the thinnest area across the list and the one where a hopeful reading costs the most. Only HCG names insurers it can bill directly, and all three are Emirati, British or Indian — none is Bangladeshi. Manipal and Apollo Greams Road offer to help you work out what your policy covers, without naming anyone; Apollo adds that direct billing is at select centres. KIMS, Rela, Fortis and Apollo Proton publish nothing. Dr Agarwals puts the question on its own website and leaves it unanswered. No hospital on this page says a Bangladeshi policy will be billed directly, so plan on paying the hospital and tell us early if you hold cover, and we will get you an answer in writing before anything is committed.
“Accommodation” means different things here
Rela says it takes care of the hotel bookings. HCG recommends hotels near the hospital and says so in those words rather than offering to book them. Apollo Greams Road suggests options. Apollo Proton points to nearby hotels and serviced apartments, and also has on-campus guest rooms for attendants. Manipal, KIMS and Dr Agarwals arrange it as part of the plan. Fortis publishes nothing, so we book it. The word looks the same on these pages and means something different on each, which is roughly the whole reason this section exists.
These are the hospitals' own published claims as we last read them, not promises we are making on their behalf. Where a hospital says nothing we have left it blank and said what we do instead — an empty line on those pages means nobody has published a sentence, not that the hospital refuses. Ask us about any of it for your own case and we will get it confirmed in writing before you commit to anything.
See each hospital's international servicesBefore you contact us
What to have ready
You do not need all of this to start a conversation — a phone photo of the most recent prescription is enough. But the more complete the file, the faster and more precise the opinion and the estimate will be.
Send your reports
Documents checklist
- Doctor's prescription or diagnosis summary
- Recent blood test and pathology reports
- Imaging — X-ray, CT, MRI, PET-CT (report and film/CD)
- Biopsy or histopathology report, if any
- Discharge summary from previous admissions
- Passport copy of the patient and attendants
Clear phone photographs are acceptable for everything except imaging films, where the radiologist's report and the CD are both useful.
Included at no cost
What our coordination actually covers
All of it is free to the patient. We are paid by our hospital and network partners under a written agreement — never out of your treatment budget.
Free medical opinion
Share your diagnosis, reports and imaging. We route them to the right specialist in India and return a written opinion on what the treatment would involve.
Written cost estimate
A clear estimate covering the procedure, hospital stay, and expected duration — so a family can plan before committing to anything.
Doctor & hospital matching
We match the case to the hospital and consultant with the strongest track record for that condition, not to whoever is easiest to book.
Medical visa invitation letter
The hospital's invitation letter is arranged for the patient and attendants, with guidance on the medical visa application itself.
Appointments & admission
Consultations, investigations and admission dates are confirmed before you fly, so no one waits in a queue in an unfamiliar city.
Travel, airport pickup & stay
Flight guidance, airport pickup, and accommodation near the hospital arranged to suit the family's budget.
On-ground interpreter & attendant support
A Bangla-speaking coordinator with you for consultations, billing and daily needs throughout the stay.
Follow-up after you return
Discharge summary review, teleconsultation with the treating doctor, and coordination of the next review from Bangladesh.
Questions
Frequently asked
Nothing. Our opinion, estimate, visa letter coordination, appointment booking and on-ground support are free to the patient. You pay the hospital directly at the hospital's own published rates, with nothing added by us. We are paid by our hospital and network partners under written agreements — never out of your treatment budget.
Usually within 48 hours of receiving complete reports. Complex cases that need a tumour board or multi-department review can take a few days longer.
Our associate hospitals are Manipal Hospitals, KIMS Hospitals Bengaluru, Fortis Healthcare, Apollo Hospitals Greams Road, Apollo Proton Cancer Centre, Rela Hospital Chennai, Dr Agarwals Eye Hospital and HCG Cancer Centres, and the list grows as we sign new agreements. Each hospital page sets out what that hospital actually treats. Where a case is better handled somewhere we do not represent, we will say so and route it to the appropriate centre of excellence.
Yes. Once the hospital confirms the appointment it issues an invitation letter for the patient and attendants. We guide you through the medical visa application, the documents required and the appointment process.
No. The patient is billed by the hospital, pays the hospital, and receives the hospital's own receipt. We never handle or inflate treatment payments.
Yes. Medical attendant visas are normally issued for accompanying family members and we arrange the invitation letter and accommodation for them alongside the patient.
We explain the discharge summary, help arrange the prescribed medicines, and schedule follow-up teleconsultations with the treating doctor for as long as the treatment plan requires.
Hospitals and referral partners sign an agreement with us setting out scope, responsibilities and reporting before any patient is introduced. The commercial terms are settled privately between the two organisations and never affect what a patient pays — patients pay the hospital directly, at the hospital's own rates. How we work with partners is set out on the Partners page.
No, it does not. Alongside our associate hospitals we work with a small number of non-hospital organisations under written agreements — currently Machi Power Systems, HYKR Assured and Bharat Treatment. They treat nobody, they play no part in which hospital or consultant we recommend, and nothing they do is added to your hospital bill. Each is described on the Partners page, along with what it does not offer, so the relationship is on the record rather than hidden.
One thing. Indian authorities require patients arriving from Bangladesh on a medical visa to register with the nearest police station or Police Commissioner's office within 24 hours of arrival. It is a routine formality and it takes very little time — our coordinator takes you there with your passport, visa and hospital papers and stays with you until it is done. Everything else on the ground is handled for you.
Send us the reports. We will take it from there.
One message with the diagnosis and test results is enough to start. You will have a specialist opinion and a written cost estimate back — free, and with no obligation to travel.
We respond to every enquiry within 24 hours.